Return & Refund Policy
We believe in clear and transparent policies. Please read our strict guidelines regarding cancellations, returns, and refunds carefully before placing an order.
Last updated: August 2026Key Policy Guidelines
Order Commitment
IrreversibleOnce an order is confirmed and processed, it is considered binding and cannot be altered or cancelled.
Refund Deduction
Shipping CostShould a refund become necessary, the total amount refunded will strictly exclude the shipping costs incurred during delivery.
Damaged Products
Replacement FirstIf a damaged product is received, we provide replacements. Refunds are only issued if we do not have stock to replace it.
Wrong Product
24 Hours OnlyIn the unlikely event you receive the wrong item, you must inform us within 24 hours of receiving the product.
Detailed Questions
Can I cancel or alter my order?
Order confirmation is provided after successful payment processing. At this point, the order is considered binding and cannot be altered or cancelled. Once an order is processed, amendments or cancellations will not be entertained.
How is the refund amount calculated?
In the event that a refund becomes necessary due to specific eligible circumstances, a deduction will be made to cover the shipping cost incurred while dispatching the product to your provided address. The total amount refunded will be calculated minus this shipping cost.
What happens if I receive a damaged product?
In the event that a damaged product is received, our primary policy is to replace the item. A refund will solely be issued in the event that we do not have the same product available to replace it.
What if I receive the wrong product?
In the unlikely event that you receive the wrong product, you must inform us within 24 hours of receiving the product. If we are not informed within this 24-hour window, we cannot do anything to process a replacement or return.
Can I return a product for other reasons?
No. Refunds are strictly limited to the reasons mentioned above (Damaged products replacement available).
Are payment charges transparent?
Yes. All payment options are presented clearly during the checkout process, ensuring you have a full understanding of the charges before completing your order.
